Customer Experience Associate III

Join Conduent, a global leader in business process services, as a Customer Experience Associate III. In this role, you will be the voice of our Fortune 100 clients, delivering exceptional service and innovative solutions to enhance customer satisfaction. Based in beautiful Bali, you'll work closely with a diverse team of professionals to ensure that every customer interaction is seamless and memorable.

As a Customer Experience Associate III at Conduent, you'll handle high-volume customer inquiries, resolve complex issues, and implement best practices to improve customer engagement. You'll use tools like Salesforce, Zendesk, and Conduent's proprietary systems to streamline processes and drive efficiency. This is an opportunity to grow your career in a dynamic, fast-paced environment where your contributions directly impact customer satisfaction and business success.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction.
• Utilize Salesforce and Zendesk to track and manage customer interactions, providing timely and accurate responses.
• Collaborate with cross-functional teams to identify and implement process improvements that enhance customer experience.
• Monitor customer feedback and metrics to identify trends and areas for improvement, contributing to data-driven decisions.
• Train and mentor junior associates to ensure consistent delivery of exceptional customer service.
• Stay updated with industry trends and best practices in customer service and experience management.
• Participate in quality assurance activities to maintain and improve service standards.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
• Minimum 3 years of experience in customer service or a related role, with a proven track record of delivering exceptional customer experiences.
• Proficiency in English, both written and spoken, with the ability to communicate clearly and effectively.
• Experience with customer relationship management (CRM) systems, such as Salesforce or Zendesk.
• Strong analytical and problem-solving skills, with the ability to handle multiple tasks and priorities.
• Excellent interpersonal and communication skills, with the ability to build rapport and resolve conflicts.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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