Desktop Support Specialist

Nanyang Tech is seeking a dedicated and proactive Desktop Support Specialist to join our dynamic team in Woodlands. We are committed to fostering a friendly work environment that prioritizes employee well-being and professional growth. As part of our IT department, you will play a crucial role in ensuring that our employees have a seamless and efficient computing experience. In this role, you will be the first point of contact for all desktop-related issues, providing timely and effective support to our team members.

Woodlands, North Region, is the perfect place to call home. Known for its lush greenery, vibrant community, and excellent amenities, it offers a high quality of life. As a Desktop Support Specialist at Nanyang Tech, you will enjoy competitive benefits, including health insurance, retirement plans, and professional development opportunities. We offer a salary range of SGD 3000 - 3800 per month, reflecting our commitment to rewarding your skills and contributions.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support for desktop hardware and software issues, including troubleshooting and resolving problems.
• Install, configure, and maintain desktop systems, ensuring optimal performance and security.
• Assist users with software applications, including Microsoft Office Suite, Adobe Creative Suite, and other enterprise applications.
• Monitor and maintain network connectivity, ensuring reliable access to resources and services.
• Document and track all support requests and resolutions, maintaining accurate records for future reference.
• Stay up-to-date with the latest industry trends and technologies, and recommend improvements to enhance our IT infrastructure.
• Collaborate with cross-functional teams to ensure that IT services align with business objectives and requirements.
• Provide training and guidance to end-users, helping them to maximize the benefits of their desktop systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in desktop support or a similar role.
• Proven experience with Windows operating systems, including troubleshooting and maintenance.
• Familiarity with enterprise software applications, such as Microsoft Office Suite, Adobe Creative Suite, and other relevant tools.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to explain technical issues in a clear and concise manner.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Desktop Administrator Associate are a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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