Customer Service Representative (CSR) - GraPARI - Sorong

Join Infomedia Nusantara as a Customer Service Representative (CSR) in Sorong, West Papua! We are seeking a dedicated and customer-focused professional to join our GraPARI team. As a CSR, you will be the first point of contact for customers, providing exceptional service and ensuring their needs are met with a smile. This is a fantastic opportunity to work in a dynamic and supportive environment, contributing to the success of our growing company.

Infomedia Nusantara is a leading provider of information and communication technology solutions in Indonesia. With a strong presence in various regions, including Sorong, we are committed to delivering high-quality services to our clients. As a CSR, you will play a crucial role in maintaining our reputation for excellence in customer service.

In this role, you will handle incoming calls, emails, and chat inquiries, resolving customer issues promptly and professionally. You will also assist in maintaining our customer database and ensuring all customer interactions are logged accurately. This position offers a competitive salary and the chance to grow within a reputable company.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and chat, providing prompt and professional responses.
• Resolve customer complaints and issues, ensuring customer satisfaction and loyalty.
• Assist in maintaining and updating the customer database, ensuring all information is accurate and up-to-date.
• Log and document all customer interactions, maintaining a comprehensive record of all communications.
• Provide exceptional customer service, going above and beyond to meet customer needs and expectations.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Stay updated with the latest industry trends and best practices in customer service.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field, preferably in a fast-paced environment.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal, with the ability to handle difficult customers calmly and professionally.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Familiarity with Indonesian language and culture, with the ability to communicate effectively with diverse customer bases.
• Ability to work well under pressure and in a fast-paced environment.
• High school diploma or equivalent. Bachelor's degree in Business Administration, Communication, or a related field is a plus.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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