Insurance Customer Support Representative - Day Shift (1-Year Contract)
Join Nezda Technologies as an Insurance Customer Support Representative and play a pivotal role in delivering exceptional service to our valued clients. This is a 1-year contract position based in the vibrant regions of Bali, Indonesia. Our team is dedicated to providing top-notch customer support, and we're looking for someone who can handle inquiries, resolve issues, and ensure our clients have a seamless experience. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role offers a dynamic work environment with opportunities for growth and development.
As an Insurance Customer Support Representative, you'll be the first point of contact for our clients, handling a variety of insurance-related inquiries. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently. This role is perfect for someone with a background in customer service or insurance, looking to make a difference in the industry.
We offer a competitive salary of PHP 25000 - 30000 per month, along with benefits such as health insurance, professional development opportunities, and a supportive work culture. If you're passionate about customer service and want to work in a dynamic environment, we encourage you to apply.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and provide accurate information about insurance products and services
- Resolve customer complaints and issues promptly and professionally
- Use CRM systems like Zendesk and Salesforce to manage customer interactions and track support tickets
- Collaborate with the insurance team to ensure customers receive the best possible service
- Maintain a high level of customer satisfaction by following up on customer issues and ensuring their needs are met
- Stay up-to-date with industry trends and best practices in customer support
- Provide training and support to new hires in the customer support team
- Participate in quality assurance processes to ensure consistent service delivery
🎓 Kualifikasi & Syarat
- Minimum of 2 years of experience in customer support or a related field
- Strong communication and interpersonal skills
- Familiarity with CRM systems like Zendesk and Salesforce
- Knowledge of insurance products and services
- Ability to work in a fast-paced environment and meet tight deadlines
- Excellent problem-solving and decision-making skills
- Proficiency in English and Bahasa Indonesia
- Ability to work independently and as part of a team
🛠️ Keahlian
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