Full-Time & Part-Time Front Desk / Front Office Associate

Join Baliwood Bingin, a premier hospitality destination in the heart of Kuta Selatan, Bali, and become the welcoming face that sets the tone for unforgettable guest experiences. We are seeking service-driven Front Desk / Front Office professionals to join our dynamic team. As a Front Desk Associate, you'll be the first point of contact for our guests, ensuring their stay is seamless and enjoyable. Your role will involve managing check-ins, check-outs, and guest inquiries, all while maintaining the highest standards of hospitality.

With a rich history of providing exceptional service, Baliwood Bingin is the perfect place to further your career in hospitality. Located in the vibrant Kuta Selatan, you'll be part of a bustling environment that offers endless opportunities for growth and development. Whether you're a seasoned professional or just starting out, we offer a supportive and collaborative work environment where your contributions are valued.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Manage check-in and check-out processes efficiently, using our property management system (PMS).
• Handle guest inquiries and complaints professionally, ensuring their concerns are addressed promptly.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Maintain accurate and up-to-date guest records and documentation.
• Assist with front desk operations, including managing reservations and room assignments.
• Stay informed about local attractions, dining, and activities to provide valuable recommendations to guests.
• Promote the property's amenities and services to enhance guest satisfaction.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front office or hospitality role, preferably in a hotel or resort setting.
• Excellent communication and interpersonal skills to interact with guests and colleagues effectively.
• Strong organizational skills to manage multiple tasks and deadlines.
• Proficiency in English and Bahasa Indonesia, with the ability to communicate clearly and professionally.
• Familiarity with front office software and property management systems (PMS) is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Customer service orientation with a focus on delivering exceptional guest experiences.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

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