Claims Specialist - Logistics & Freight Forwarding

Join Panalpina (now part of DSV), a global leader in logistics and freight forwarding, as our Claims Specialist in the vibrant heart of Bali. In this critical role, you will be the backbone of our claims management process, ensuring seamless resolution for our clients and maintaining the highest standards of service. With a team of dedicated professionals, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.

As a Claims Specialist, you will be responsible for handling all aspects of claims, from initial assessment to final resolution. You will work closely with our clients, insurance companies, and other stakeholders to ensure that claims are processed efficiently and fairly. This role offers a unique opportunity to make a tangible impact on our business, while also enjoying the beautiful and diverse culture of Bali.

📋 Tanggung Jawab Pekerjaan

• Assess and evaluate claims to determine liability and coverage.
• Investigate and document claims using our proprietary claims management system, ClaimPoint.
• Coordinate with insurance companies, clients, and other stakeholders to resolve claims.
• Ensure compliance with all relevant laws, regulations, and company policies.
• Provide exceptional customer service to clients and stakeholders.
• Analyze and report on claims trends and patterns to improve our claims management process.
• Train and mentor junior staff members.
• Stay up-to-date with industry trends and best practices in claims management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field, preferably Logistics, Insurance, or a related discipline.
• Minimum of 3 years of experience in claims management, preferably in the logistics or freight forwarding industry.
• Strong knowledge of insurance principles and practices.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with ClaimPoint or similar claims management software is a plus.
• Ability to work under pressure and meet tight deadlines.
• Valid driver's license and willingness to travel.

🛠️ Keahlian

Lowongan Terkait